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Help Center

Yup

Yup

On demand math tutoring.

How many devices can I be signed into at once?

Yup: The Basics

Yup: The Basics

What is Yup?

Yup for Prenda Guides

Yup for Prenda guides

Yup for Students

How to connect with a tutor?

Do students get the same tutor or different tutors every time?

Why does Yup ask me the type of problem I am working on?

Do you cover statistics?

How can a student get a session to go faster?

How often can students use Yup?

What if a student is stuck on a concept, but not a problem?

How to end a session if the student needs to leave?

How can a student view previous sessions?

Why do students get asked what type of problem they are working on before connecting with a tutor?

How to unblock your camera

How to sign into Yup for Web using Google Sign In

I didn't like this tutor. Can I be matched with a different one?

How am I matched with tutors?

I'm not getting the verification code through my email address

When will Yup cover X subject?

How to use Yup on a laptop or Chromebook

Technical requirements to use Yup on the web

How do Yup tutors supplement their teaching in sessions?

Can I just get the answer?

What does a standard session look like and how long does it last?

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Yup for Tutors

How do I apply to become a Yup tutor?

I've applied to become a tutor. When will I hear back?

What should I do if I am receiving a "blocked/restricted" IP address on the teaching exam?

What should I do if I am having technical issues with my application?

How does scheduling work?

Tutor Pay

Why isn't my college or university listed?

I did not pass a portion of the application, can I get more information?

Is there a language requirement to tutor?

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Yup for Schools

What is the website for the Yup Dashboard for schools?

What is the cost of a Yup for Schools contract?

I'm with a school that partners with Yup. How do I get started?

Yup: Our schools program

Yup Individual Plans

Managing your individual plan: How do I sign up for Yup/active plan?

Updating an existing plan

Does my plan auto-renew?

Updating payment information

Pausing a subscription

I have a Yup plan, but it is asking me to pay again. What should I do?

I'm having a problem getting the payment through

Can I pay on a monthly basis?

How does the five day trial work?

How do I cancel within my trial?

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