These Financial Policies are meant to educate guides and student families on the differing financial responsibilities held by guides, families, and Prenda over the course of the school year.
This policy applies to State Scholarship Funded Microschools such as ESA, EFA, PEP, and UFA.
Introduction
Welcome to the 2024-2025 school year!
We encourage guides and student families to review these policies thoroughly to ensure clarity and understanding of Prenda’s financial policies and processes. Please use the table of contents below to navigate to any policies that best fit your particular situation.
As always, please do not hesitate to reach out to Prenda at support@prenda.com.
Table of Contents
Guide Relationship with Prenda
Eligibility for Guide Payment Services
Annual Student Fees: the Prenda fee and Guide fee
- Prenda Fee
- Guide Fee
- Withdrawal Process
- Invoice Handling
- Payment Expectations
- Prenda Fee
- Guide Fee
Prenda Fee
Guide Fee
- Quarter 1 (Jul 1 - Sep 30)
- Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
- Quarter 4 (Apr 1 - Jun 30)
Prenda Financial Policy Disclaimers
Guide Relationship with Prenda
- Each guide is an independent business owner, who is solely responsible for operating their own microschool. A guide is not a Prenda employee, independent contractor, agent, or partner.
- For guides who are eligible, Prenda acts as the guide’s agent for payment, meaning Prenda will collect guide fees from students on behalf of the guide and pay those fees to the guide through a third-party payment processor.
- Guides will not receive a 1099 or W2 from Prenda, and Prenda will not withhold or pay any taxes on a guide’s behalf.
- Guides are paid the guide fee for each student only after a student’s invoice payment has been received by Prenda. Prenda cannot pay the guide fee if students do not pay their invoices.
- Prenda does not monitor student state scholarship application statuses and has no direct influence on a student’s ability to receive state scholarship funds.
- Prenda does not ask for proof of state scholarship funds before allowing students to register in a guide’s microschool. Guides should work closely with incoming student families to ensure that the families registered in their microschool have applied for state scholarship funds, remember state scholarship deadlines, and understand Prenda’s financial policies.
- Prenda is not responsible for mediating any financial disputes between guides and student families.
Eligibility for Guide Payment Services
- A guide may charge a guide fee and be eligible to have Prenda collect payments on their behalf if they have a multi-family microschool with Prenda meeting these requirements:
- Two or more students must be registered in the microschool
- At least one of those students is non-custodial
- Prenda considers a guide to be a custodian of a student if they are one of the following: a parent, step-parent, or legal guardian
- A microschool that does not meet these requirements is considered a single-family microschool, and the guide is not eligible to have Prenda collect payments on their behalf.
Annual Student Fees: the Prenda fee and Guide fee
- There is an annual flat rate cost per student to use Prenda each year.
- For students in multi-family microschools, the annual student rate comprises both the Prenda fee and guide fee.
- For students in single-family microschools, the annual student rate comprises the Prenda fee only because the guide is not eligible for guide payment services.
- Annual fees are paid in four installments invoiced quarterly across the school year.
Prenda Fee
- The Prenda fee is an annual fixed rate of $2,199 per student (invoiced quarterly at $549.75).
- Prenda retains this fee, which grants access to Prenda’s services, offering guides the structure, tools, and support necessary to run a successful microschool. Examples of services included are listed below.
- Student services:
- Student-centered K-8 education platform (Prenda World)
- Daily academic progress planning tools
- Mastery-based curriculum
- Learning tool licenses for 20+ tools
- Access to on-demand math tutoring
- Virtual field trips
- Quarterly Prenda-wide student challenges
- Guide services:
- Parent Invoicing
- Guide pay administration for multi-family microschools
- Microschool profile with a personalized website to invite families to the guide’s microschool
- On-demand support from Prenda’s dedicated support team of experienced educators
- Step-by-step training on how to implement the Prenda learning experience
- Access to a supportive, vibrant guide community, in-person and virtual events, and numerous professional development courses
- Access to experienced academic coaches for help with struggling students
- Admin tools–personalized school calendar, attendance taking, materials ordering, and tracking student data
- Student services:
- Invoices are issued to student families; however, all guides agree to ensure the Prenda fee is paid for each student in their microschool. If Prenda collects payments from students on a guide’s behalf, Prenda retains the Prenda fee before remitting any payments to the guide.
- If a student defaults on invoice payment, any outstanding Prenda fees will be deducted from the guide’s next payment or invoiced to the guide directly. For additional information, please see Prenda’s Non-Payment Policy.
- Arizona kindergarten students have a discounted Prenda fee of $1,499 per student per year (invoiced quarterly at $374.75).
Guide Fee
- The guide fee is an annual fee set by the guide and will vary by guide or microschool.
- The guide fee covers microschool services provided by the guide.
- Guides set a guide fee for their microschool each school year during onboarding.
- Prenda encourages guides to consider state scholarship funding amounts when setting their guide fee. If the total annual fee (Prenda fee + guide fee) is higher than the amount of state scholarship funding that a student receives, then the student’s family is responsible for paying the difference out of pocket.
- Student families are encouraged to find a microschool that fits into their budget.
- Once any students are registered in the microschool, the guide fee becomes locked. In order to change the fee, the guide must submit a 30 day notice to Prenda. Prenda will send a notice to all families impacted by the fee change and the change will go into effect on the next quarterly cycle. To request a guide fee change email support@prenda.com.
- Please note: Some state scholarship programs do not allow fees to be raised after the start of the school year.
Invoicing Process
- Student annual fees are paid in four installments invoiced quarterly according to the following periods:
- Quarter 1: July 1 -September 30
- Quarter 2: October 1 - December 31
- Quarter 3: January 1 - March 31
- Quarter 4: April 1 - June 30
- The quarterly invoicing periods may not match a guide’s actual school calendar. A microschool that starts in September and ends in April will follow the same invoicing schedule as a microschool that starts in August and ends in June. Invoicing is tied to the periods above, not the guide’s microschool calendar.
- Because each microschool will vary in school year length, fees for the school year are set annually and divided into four equal payment installments.
Invoicing Schedule
- Invoices are issued according to the following schedule:
- Quarter 1: The invoice is issued during the student’s first two weeks of school. It is typically issued on the Friday of the student’s first week of school.
- Quarters 2-4: The invoice is issued during the first three weeks of the quarter. It is typically issued on the 2nd Friday of the quarter.
- Families and guides receive an email once the invoice has been issued.
- Invoices are issued directly through Prenda World, where both guides and families can view and download invoices.
- Students registered after the first quarter, students who transfer guides within a quarter, and students who withdraw early may have fewer or more invoices issued than the typical four. For additional clarification, please see Prenda’s Delayed Start Policy, Withdrawal Policy, and Transfer Policy.
Invoice Payments
- Invoices must be paid or submitted for payment within 15 days of the invoice issuance date.
- Invoices may be paid either via (1) state scholarship funds using that state’s selected financial management portal or (2) out of pocket using a credit card.
- An invoice is considered paid when Prenda has received funds for that invoice.
- State scholarship funds may not cover the entirety of a student’s invoice. If a student invoice has been submitted in the state scholarship’s financial management portal and Prenda has not yet received the funds for that invoice, then the invoice is not considered paid.
- If the amount on a student’s invoice is higher than the amount of state scholarship funding available, then the student’s family is responsible for paying the difference out of pocket.
- An invoice that has an outstanding balance after it has been partially paid with state scholarship funds will be resent by email with a link to pay the balance with a credit card.
- It is the guide’s responsibility to ensure that enrolling families are fully aware of the amount of state scholarship funds the student receives in relation to the total fees (Prenda fee + guide fee) that will be invoiced and the possibility of out-of-pocket payments.
- If the student loses access to state scholarship funds or does not acquire state scholarship funds by the time the invoice is due, then the entirety of the unpaid balance must be paid out of pocket.
- Prenda will send payment reminder emails to guides and families of students with outstanding invoices past the 15-day window. The guide is responsible for following up with families about invoice payment beyond email reminders.
- Any student whose invoice has not been paid in full by 5 business days after the last day of the quarter will be subject to Prenda’s Non-Payment Policy.
- Any adjusted or final invoice that is issued due to withdrawal or transfer is due within 5 business days of receipt.
- Step-by-step instructions on how to pay an invoice using either state scholarship funds or a credit card can be found in our help center.
Guide Payment Overview
- Prenda collects student invoice payments on behalf of guides who are eligible for guide payment services.
- Prenda is only able to pay the guide fee portion of any student invoice that has been paid. An invoice is considered paid when Prenda has received funds for that invoice, either through the state scholarship’s financial management portal or through a credit card payment.
- After Prenda receives a student’s quarterly invoice payment, Prenda retains the Prenda fee portion of that invoice payment and designates the guide fee portion as ready to be paid to the guide.
Guide Pay Timeline
- Each month, Prenda will total any guide fees that have been received by Prenda in the prior month and issue a payment inclusive of that total to the guide.
- Prenda will issue guide payments no later than the 7th of each month.
- Payments generally take three business days to be deposited into the guide’s bank account after Prenda has issued a payment.
- After a guide has received payment for all of their students for the quarter they do not receive another payment until the next quarter.
- Prenda recommends that guides encourage their families to pay their invoices as soon as possible, so that the guide may receive payment for their services earlier in the quarter.
Third-Party Payment Processor
- Payments are transmitted to guides via Veem, a third-party bank-to-bank direct deposit payment platform. Veem is free to use unless a guide chooses to enable Instant Deposit, which allows the guide to forgo the three business day processing time and have funds deposited instantly to a debit card for a fee.
- When Prenda has received payment on at least one student’s invoice in a guide’s microschool and is preparing to transmit funds to the guide, Prenda will invite the guide to join Veem and set up an account.
Potential Guide Pay Delays
- Payment is not guaranteed for any quarterly student invoice payment that has not been received by Prenda.
- If a student invoice has been submitted in the state scholarship’s financial management portal and Prenda has not yet received the funds for that invoice, then the invoice is not considered paid and the guide fee portion of the invoice cannot yet be sent to the guide.
- Prenda is not responsible for any state scholarship program delays in approving student invoice submissions or the paying of state scholarship funds from a student’s state scholarship account to Prenda.
Payment Example
- The guide starts a microschool in August with ten students. Seven of those students’ quarterly invoice payments are received by Prenda in August, and the other three students’ quarterly invoice payments are received by Prenda in September.
- Prenda will issue a quarterly payment by September 7th for the seven students whose invoice payments Prenda received in August and a quarterly payment by October 7th for the other three students whose invoice payments Prenda received in September.
Delayed Start Policy
Who this policy applies to: Any Prenda student who enrolls in a guide’s microschool after the guide’s calendar start date and is not transferring from another Prenda microschool.
Prenda Fee
Quarter 1 (Jul 1 - Sep 30)
- Any student who enrolls after the guide’s calendar start date will be invoiced the full quarterly Prenda fee of $549.75 with no proration.
Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
- Any student who enrolls on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) will be invoiced the full quarterly Prenda fee of $549.75.
- Any student who enrolls after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) will be invoiced 50% of the quarterly Prenda fee at a prorated rate of $274.88.
Quarter 4 (Apr 1 - Jun 30)
- Any student who enrolls after the start date of the quarter will be invoiced the full quarterly Prenda fee of $549.75 with no proration.
Guide Fee
Quarters 1-4
- Any student with an enrollment start date after the guide’s calendar start date will have their guide fee prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the microschool, Prenda will invoice the full quarterly guide fee.
Withdrawal Policy
Who this policy applies to: Any student who withdraws entirely from Prenda during the school year.
Withdrawal Process
- The family or guide must notify Prenda of any student withdrawal in writing either via an email to support@prenda.com or by filling out the Student Information Change Request Form.
- Prenda must be notified of a withdrawal no more than 5 business days after the student’s last day of attendance in order to qualify for a refund and/or to have their invoice adjusted.
- Once a withdrawal is processed, both the student’s family and guide will receive written notification via email.
Invoice Handling
- Once a withdrawal is processed, Prenda will do one of the following as it relates to the student’s invoice:
- If an outstanding amount is due on the student’s account, Prenda will send a final invoice within 5 business days.
- If a refund is due on the student’s account, Prenda will initiate a refund of the Prenda fee within 5 business days. If applicable, Prenda will initiate a refund of the guide fee once Prenda has received the amount to be refunded from the guide.
- If there is no outstanding balance on the student’s account and no refund is owed, Prenda will take no further action.
Payment Expectations
- Those who receive an invoice for an outstanding amount must pay it within 5 business days of receipt.
- If the student loses access to state scholarship funds, then the entirety of the unpaid balance must be paid out of pocket.
Depending on the withdrawal date, the Prenda and guide fees will be calculated as follows:
Prenda Fee
Quarter 1 (Jul 1 - Sep 30)
Outstanding Balance:
Student Withdraws Within Two Weeks, Invoice Not Paid
- If a student withdraws within two weeks of their start date and has not paid their full quarterly invoice, a new invoice will be issued with a prorated Prenda fee based on the number of weeks enrolled. The weekly Prenda fee is $42. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
Student Withdraws After Two Weeks, Invoice Not Paid
- If a student withdraws more than two weeks after their start date and has not paid their full quarterly invoice, the full quarterly Prenda fee of $549.75 will be owed.
Refund:
Student Withdraws Within Two Weeks, Invoice Paid
- If a student withdraws within two weeks of their start date and has paid their full quarterly invoice, a full quarterly refund of the Prenda fee will be issued minus what is owed based on the number of weeks enrolled. The weekly Prenda fee is $42.
Student Withdraws After Two Weeks, Invoice Paid
- If a student withdraws more than two weeks after their start date and has paid their full quarterly invoice, no refund will be issued for the Prenda fee.
Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
Outstanding Balance:
Student Withdraws Within 1st Half of Quarter, Invoice Not Paid
- If a student withdraws on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, a 50% quarterly Prenda fee of $274.88 will be owed.
Student Withdraws Within 2nd Half of Quarter, Invoice Not Paid
- If a student withdraws after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, the full quarterly Prenda fee of $549.75 will be owed.
Refund:
Student Withdraws Within 1st Half of Quarter, Invoice Paid
- If a student withdraws on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, a full quarterly refund will be issued minus $274.88.
Student Withdraws Within 2nd Half of Quarter, Invoice Paid
- If a student withdraws after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, no refund will be issued for the Prenda fee.
Quarter 4 (Apr 1 - Jun 30)
Outstanding Balance:
Student Withdraws at Any Point in Quarter, Invoice Not Paid
- If a student withdraws at any point after the start date of the quarter and has not paid their full quarterly invoice, the full quarterly Prenda fee of $549.75 will be owed.
Refund:
Student Withdraws at Any Point, Invoice Paid
- If a student withdraws at any point after the start date of the quarter and has paid their full quarterly invoice, no refund will be issued for the Prenda fee.
Guide Fee
Quarter 1 (Jul 1 - Sep 30)
Outstanding Balance:
Student Withdraws Within Two Weeks, Invoice Not Paid
- If a student withdraws within two weeks of their start date and has not paid their full quarterly invoice, a new invoice will be issued with a prorated guide fee based on the number of weeks enrolled. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
Student Withdraws After Two Weeks, Invoice Not Paid
- If a student withdraws more than two weeks after their start date and has not paid their full quarterly invoice, a prorated guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If no notice of fee adjustment is received within 5 business days, Prenda will invoice the full quarterly guide fee.
Refund:
Student Withdraws Within Two Weeks, Invoice Paid
- If a student withdraws within two weeks of their start date and has paid their full quarterly invoice, a full quarterly refund of the guide fee will be issued minus what is owed based on the number of weeks enrolled. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
- If a family qualifies for a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
Student Withdraws After Two Weeks, Invoice Paid
- If a student withdraws more than two weeks after their start date and has paid their full quarterly invoice, a refund of the guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If the guide chooses to issue a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
Quarter 2 (Oct 1 - Dec 31), Quarter 3 (Jan 1 - Mar 31), and Quarter 4 (Apr 1 - Jun 30)
Outstanding Balance:
Student Withdraws After Start of Quarter, Invoice Not Paid
- If a student withdraws after the start of the quarter and has not paid their full quarterly invoice, a prorated guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If no notice of fee adjustment is received within 5 business days, Prenda will invoice the full quarterly guide fee.
Refund:
Student Withdraws After Start of Quarter, Invoice Paid
- If a student withdraws after the start of the quarter and has paid their full quarterly invoice, a refund of the guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If the guide chooses to issue a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
Transfer Policy
Who this policy applies to: Any student who is transferring from one guide’s Prenda microschool to another guide’s Prenda microschool.
Transfer Timing Recommendations
- Prenda strongly recommends that students transfer at the end of a quarter to prevent multiple quarterly invoices being issued for a student.
- Quarterly End Dates:
-
- Q1: Sep 30
- Q2: Dec 31
- Q3: Mar 31
Transfer Process and Invoice Handling
- The family, 1st guide, or 2nd guide must notify Prenda of any student transfer request in writing either via an email to support@prenda.com or by filling out the Student Information Change Request Form.
- Prenda must be notified of a student transfer request no more than 5 business days after the student’s last day in the microschool with the 1st guide in order to qualify for a refund and/or to have their invoice adjusted.
- Once a transfer request is received, Prenda will do the following:
- If there is no outstanding balance with the 1st guide on the student’s account, Prenda will process the transfer request, and the student’s family and both guides will receive written notification via email once the transfer is complete.
- If an outstanding amount with the 1st guide is due on the student’s account, Prenda will not process the transfer request until the outstanding amount has been paid in full. Where applicable, Prenda will send an adjusted invoice within 5 business days of receiving the transfer request.
- Once the outstanding balance has been paid in full, Prenda will process the transfer request, and the student’s family and both guides will receive written notification via email once the transfer is complete.
- Once the transfer has been processed, Prenda will issue any applicable invoice to the student’s family for the 2nd guide.
Payment Expectations
- Those who receive an invoice for an outstanding amount with the 1st guide must pay it within 5 business days of receipt.
- If the student loses access to state scholarship funds, then the entirety of the unpaid balance must be paid out of pocket.
Depending on the transfer date, the Prenda and guide fees will be calculated as follows:
Prenda Fee
Quarter 1 (Jul 1 - Sep 30), Quarter 2 (Oct 1 - Dec 31), Quarter 3 (Jan 1 - Mar 31), and Quarter 4 (Apr 1 - Jun 30)
- If a student transfers to a 2nd guide, the quarterly Prenda fee amount of $549.75 will be split proportionally across invoices to reflect the amount of time the student was enrolled in each microschool.
- The Prenda fee shall not exceed a total of $549.75 for the student across all invoices for the quarter.
Guide Fee
Quarter 1 (Jul 1 - Sep 30)
Outstanding Balance:
Student Requests Transfer Within Two Weeks, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool within two weeks of their start date and has not paid their 1st guide’s full quarterly invoice, a new invoice will be issued with a prorated quarterly guide fee based on the number of weeks enrolled with the 1st guide. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Requests Transfer After Two Weeks, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool more than two weeks after their start date and has not paid their 1st guide’s full quarterly invoice, 100% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Refund:
Student Transfers Within Two Weeks, Invoice Paid
- If a student transfers to a different Prenda microschool within two weeks of their start date and has paid their 1st guide’s full quarterly invoice, a full refund of the 1st guide’s quarterly guide fee will be issued minus what is owed based on the number of weeks enrolled. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
- If a family qualifies for a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Transfers After Two Weeks, Invoice Paid
- If a student transfers to a different Prenda microschool more than two weeks after their start date and has paid their full quarterly invoice, no refund will be issued for the 1st guide’s quarterly guide fee except at the 1st guide’s discretion.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- Each guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee, and no refund will be issued to the family for the time the student was enrolled with the 1st guide.
Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
Outstanding Balance:
Student Requests Transfer Within 1st Half of Quarter, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, 50% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Requests Transfer Within 2nd Half of Quarter, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, 100% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be reduced to 50% of the quarterly guide fee. It will be prorated further only at the guide’s discretion.
- The 2nd guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 50% of the 2nd guide’s quarterly guide fee.
Refund:
Student Transfers Within 1st Half of Quarter, Invoice Paid
- If a student transfers to a different Prenda microschool on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, 50% of the 1st guide’s quarterly guide fee will be refunded.
- If a family qualifies for a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Transfers Within 2nd Half of Quarter, Invoice Paid
- If a student transfers to a different Prenda microschool after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, no refund will be issued for the 1st guide’s quarterly guide fee except at the 1st guide’s discretion.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- Each guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 50% of the 2nd guide’s quarterly guide fee, and no refund will be issued to the family for the time the student was enrolled with the 1st guide.
Quarter 4 (Apr 1 - Jun 30)
Student Requests Transfer After Start of Quarter, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool after the start of the quarter and has not paid their 1st guide’s full quarterly invoice, 100% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Refund:
Student Transfers After Start of Quarter, Invoice Paid
- If a student transfers to a different Prenda microschool after the start of the quarter and has paid their 1st guide’s full quarterly invoice, no refund will be issued for the 1st guide’s quarterly guide fee except at the 1st guide’s discretion.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- Each guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee, and no refund will be issued to the family for the time the student was enrolled with the 1st guide.
Non-Payment Policy
Who this policy applies to: Any student whose quarterly invoice has not been paid in full within 5 business days of the end of the corresponding quarter or within 5 business days of receiving an adjusted or final invoice after a withdrawal or transfer.
Please note: Payments to guides come directly from payments made by the families of students enrolled in that guide’s microschool. Non-payment on the part of a student’s family prevents their guide from receiving any payment for guiding that student.
Non-Payment Procedure
- Prenda will email a notice of a pending enrollment block due to non-payment to the guide and family. This email will serve as a final notice and will include payment remittance instructions.
- If the invoice remains unpaid, Prenda will do the following:
- The student’s access to the Prenda platform will be deactivated.
- An enrollment block will be placed on the student’s account.
- This means the student cannot enroll in any Prenda microschools, including in future school years until their previously unpaid balance is paid in full.
- The outstanding Prenda fee balance from the student’s invoice will be deducted from the next payment issued to the guide. If a guide has been paid in full on all students in their microschool, Prenda will issue an invoice to the guide for the outstanding Prenda fee.
Prenda Financial Policy Disclaimers
- If a guide or student family believes that there was an error in the Prenda fee or guide fee calculations, they have 90 days to reach out to Prenda or the right to dispute the fees will be waived. Any correction will be addressed promptly after resolution.
- Guides, at their discretion, may remove a student from their microschool at any time for non-payment.
- Prenda, at its discretion, may make reasonable accommodations to work with the student’s family to maintain access to the Prenda platform while other educational arrangements are made.
- Guides, at their discretion, may create their own policies regarding their guide fee and microschool operations, but may not modify or override the Prenda Financial Policies.
- Prenda has no direct influence on and does not guarantee any student’s ability to secure state scholarship funding.
- Prenda is not responsible for any state scholarship program delays in approving student invoice submissions or the paying of state scholarship funds from a student’s state scholarship account to Prenda.