This Financial Policies document explains the distinct financial responsibilities guides, student families, and Prenda have throughout the school year.
This policy applies to State Scholarship Funded Microschools such as ESA, EFA, PEP, and UFA.
Introduction
We encourage guides and student families to thoroughly review this document to clearly understand Prenda’s financial policies and processes. Please use the table of contents below to navigate to any policies that best fit your particular situation.
As always, please do not hesitate to reach out to Prenda at support@prenda.com.
Table of Contents
- Guide Relationship with Prenda
- Eligibility for Guide Payment Services
- Annual Student Fees: the Prenda fee and Guide fee
- Invoicing Process
- Invoicing Schedule
- Invoice Payments
- Guide Payment Overview
- Delayed Start Policy
- Withdrawal Policy
- Transfer Policy
- Non-Payment Policy
- Prenda Financial Policy Disclaimers
Guide Relationship with Prenda
- Each guide is an independent business owner who is solely responsible for operating their own microschool. A guide is not a Prenda employee, independent contractor, agent, or partner.
- For guides who are eligible, Prenda acts as the guide’s agent for payment, meaning Prenda will collect guide fees from students on behalf of the guide and pay those fees to the guide through a third-party payment processor.
- Guides will not receive a 1099 or W2 from Prenda, and Prenda will not withhold or pay any taxes on a guide’s behalf.
- Guides are paid the guide fee for each student only after Prenda has received the student’s invoice payment. Prenda cannot pay the guide fee if a student does not pay their invoice.
- Prenda does not monitor student state scholarship application statuses and has no direct influence on a student’s ability to receive state scholarship funds. Additionally, Prenda does not ask for proof of state scholarship funds before allowing students to register in a guide’s microschool.
- Guides should work closely with incoming student families to ensure they apply for state scholarship funds, stay aware of state scholarship deadlines, and understand Prenda’s financial policies.
- Prenda is not responsible for mediating any financial disputes between guides and student families.
Eligibility for Guide Payment Services
- A guide may charge a guide fee and be eligible to have Prenda collect payments on their behalf if they have a multi-family microschool with Prenda meeting these requirements:
- Two or more students must be registered in the microschool
- At least one of those students is non-custodial
- Prenda considers a guide to be a custodian of a student if they are the student’s parent, step-parent, or legal guardian
- A microschool that does not meet these requirements is considered a single-family microschool, and the guide is not eligible to have Prenda collect payments on their behalf.
Annual Student Fees: the Prenda fee, Guide fee, and Processing Fee
- There is an annual flat rate cost per student to use Prenda each year.
- For students in multi-family microschools, the annual student rate comprises both the Prenda fee and guide fee.
- For students in single-family microschools, the annual student rate comprises the Prenda fee only because the guide is not eligible for guide payment services.
- Annual fees are paid in four installments invoiced quarterly across the school year.
Prenda Fee
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- The Prenda fee is an annual fixed rate of $2,199 per student (invoiced quarterly at $549.75).
- Prenda retains this fee, which grants access to Prenda’s services, providing guides with the structure, tools, and support needed to run a successful microschool. Examples of services included are listed below.
- Student services:
- Student-centered K-8 education platform (Prenda World)
- Daily academic progress planning tools
- Mastery-based curriculum
- Licenses for 20+ learning tools
- Access to on-demand math tutoring
- Monthly Prenda-wide, student-led online meet-ups
- Monthly learning themes and a related Prenda-wide student challenge each semester
- Guide services:
- Parent Invoicing
- Guide pay administration (for multi-family microschools)
- Microschool profile with a personalized website to invite students to join the guide’s microschool
- On-demand platform and educational support from Prenda’s dedicated team of experienced educators
- Step-by-step training on how to implement the Prenda learning experience
- Access to a supportive, vibrant guide community with in-person and virtual events
- Professional development courses
- Administrative tools for creating a personalized school calendar, taking attendance, ordering materials, and tracking student data
- Student services:
- Invoices are issued to student families; however, all guides agree to ensure the Prenda fee is paid for each student in their microschool. If a guide is eligible for guide payment services, Prenda retains the Prenda fee before remitting any payments to the guide.
- If a family defaults on an invoice payment, any outstanding Prenda fees will be deducted from the guide’s next payment or invoiced to the guide directly. For additional information, please see Prenda’s Non-Payment Policy.
- Arizona kindergarten students have a discounted Prenda fee of $1,499 per student per year (invoiced quarterly at $374.75).
Guide Fee
- The guide fee is an annual fee set by the guide and will vary by guide or microschool.
- The guide fee covers microschool services provided by the guide.
- Guides set a guide fee for their microschool each school year during onboarding.
- Prenda encourages guides to consider state scholarship funding amounts when setting their guide fee. If the total annual fee (Prenda fee + guide fee) exceeds the state scholarship funds a student receives, the student’s family is responsible for paying the difference out of pocket.
- Student families are encouraged to choose a microschool that aligns with their budget.
- Once any students are registered, the microschool’s guide fee may not be increased without written consent from each family enrolled in the microschool. The guide fee may be lowered at any time without written consent.
- Please note: Some state scholarship programs do not allow fees to be raised after the start of the school year.
- Fee exceptions should only be created when there is a clear, justifiable reason related to the student's learning experience or operational needs. Examples include:
- Offering a lower rate for part-time attendance
- Subsidizing the rate for special circumstances
- Charging a specialized instruction rate for additional educational services provided to the studentPrenda recommends maintaining a standard rate for all students in a guide’s microschool. However, if circumstances warrant a different fee for a specific student, the guide can choose a fee exception when inviting that student to join their microschool.
Processing Fee
- Any ClassWallet or other third-party payment platform fees are the responsibility of the student’s family.
- The processing fee will be listed as its own line item on the invoice and included in the total invoice amount.
Invoicing Process
- Student annual fees are invoiced in four equal installments, issued quarterly according to the following periods:
- Quarter 1: July 1 -September 30
- Quarter 2: October 1 - December 31
- Quarter 3: January 1 - March 31
- Quarter 4: April 1 - June 30
- Note: The quarterly invoicing periods above may not match a guide’s actual school calendar. For example, a microschool that runs from September to April will follow the same invoicing schedule as a microschool that runs from August to June. Invoicing is tied to the periods above, not the guide’s microschool calendar.
- Because each microschool will vary in school year length, fees for the school year are set annually upfront, then split into four equal payment installments.
Invoicing Schedule
- Invoices are issued according to the following schedule:
- Quarter 1: Issued during the student’s first two weeks of school (typically on Friday of the student’s first week).
- Quarters 2-4: Issued during the first three weeks of the quarter (typically on the second Friday of the quarter).
- Families and guides receive an email once the invoice has been issued.
- Invoices are issued directly through Prenda World, where both guides and families can view and download them at any time.
- Students registered after the first quarter, students who transfer guides within a quarter, and students who withdraw early may have fewer or more invoices issued than the typical four. For additional clarification, please see Prenda’s Delayed Start Policy, Withdrawal Policy, and Transfer Policy.
Invoice Payments
- Invoices must be paid or submitted for payment within 15 days of the invoice issuance date.
- Families may choose from two payment options:
- State scholarship funds through that state’s selected financial management portal (e.g., ClassWallet, EMA, etc.)
- Out of pocket using a credit card.
- Families may choose from two payment options:
- Step-by-step instructions for paying an invoice with either state scholarship funds or a credit card can be found in our help center.
- An invoice is considered paid only once Prenda has received the funds.
- If a student invoice has been submitted in the state scholarship’s financial management portal and Prenda has not yet received the funds for that invoice, then the invoice is not considered paid.
- If state scholarship funds only cover part of the invoice total, the student’s family is responsible for paying the remaining balance out of pocket.
- An invoice with an outstanding balance after it has been partially paid with state scholarship funds will be resent by email with a link to pay the balance online.
- It is the guide’s responsibility to ensure that enrolling families:
- Know the total cost of enrollment (Prenda fee + guide fee + processing fees)
- Understand how much their state scholarship covers
- Are aware of any potential out-of-pocket payments
- If the student loses access to state scholarship funds or does not secure state scholarship funds by the invoice due date, then the entire unpaid balance must be paid out of pocket.
- Reminder emails and text messages may be sent to guides and families for any invoices still unpaid after 15 days. Any student whose invoice has not been paid in full within 5 business days of the last day of the quarter will be subject to Prenda’s Non-Payment Policy.
- Any adjusted or final invoice issued after a withdrawal or transfer is due within 5 business days of receipt.
Guide Payment Overview
- Prenda collects student invoice payments on behalf of guides who are eligible for guide payment services.
- Prenda is only able to pay out the guide fee portion of any student invoice that has been paid. An invoice is considered paid once Prenda has received funds for that invoice, either through the state scholarship’s financial management portal or through a credit card payment.
- After Prenda receives a student’s quarterly invoice payment, Prenda retains the Prenda fee portion and designates the guide fee portion as ready to be paid to the guide.
Guide Pay Timeline
- Each month, Prenda will total any guide fees received by Prenda in the prior month and issue a payment inclusive of that total to the guide.
- Prenda will issue guide payments no later than the 7th of each month.
- Payments generally take 3-4 business days to be deposited into the guide’s bank account after Prenda has issued a payment.
- After a guide has received payment for all of their students for the quarter they do not receive another payment until the next quarter.
- Prenda recommends that guides encourage their families to pay their invoices as soon as state scholarship funds are available so that the guide may receive payment for their services earlier in the quarter.
Third-Party Payment Processor
- Payments are transmitted to guides via Veem, a third-party bank-to-bank direct deposit payment platform. Veem is free by default.
- Optional: Guides may enable Instant Deposit, which allows the guide to forgo the 3-business-day processing time and have funds deposited instantly to a debit card for a fee.
- When Prenda has received payment on at least one student’s invoice in a guide’s microschool and is preparing to transmit funds to the guide, Prenda will invite the guide to join Veem and set up an account.
Potential Guide Pay Delays
- Payment is not guaranteed for any quarterly student invoice payment until the invoice payment has been received by Prenda.
- If a student invoice has been submitted in the state scholarship’s financial management portal and Prenda has not yet received the funds for that invoice, then the invoice is not considered paid and the guide fee portion of the invoice cannot yet be sent to the guide.
- Prenda is not responsible for any state scholarship program delays, including:
- Approval of student invoice submissions
- Disbursement of funds from the student’s state scholarship account to Prenda
Payment Example
- The guide starts a microschool in August with 10 students.
- 7 students’ invoice payments are received by Prenda in August – These are included in the guide payment issued by September 7th.
- 3 students’ invoice payments are received by Prenda in September – These are included in the guide payment issued by October 7th.
Delayed Start Policy
Who this policy applies to: Any Prenda student who enrolls in a guide’s microschool after the guide’s calendar start date and is not transferring from another Prenda microschool.
Prenda Fee
Quarter 1 (Jul 1 - Sep 30)
- No proration. Any student who enrolls after the guide’s calendar start date will be invoiced the full quarterly Prenda fee of $549.75.
Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
- No proration. Any student who enrolls on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) will be invoiced the full quarterly Prenda fee of $549.75.
- 50% proration. Any student who enrolls after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) will be invoiced 50% of the quarterly Prenda fee at a prorated rate of $274.88.
Quarter 4 (Apr 1 - Jun 30)
- No proration. Any student who enrolls after the start date of the quarter will be invoiced the full quarterly Prenda fee of $549.75.
Guide Fee
Quarters 1-4
- Guide fee proration is optional and at the guide’s discretion.
- Any student with an enrollment start date after the guide’s calendar start date will have their guide fee prorated only if the guide chooses.
- If a guide chooses to prorate a student’s quarterly fee, they must:
- Notify Prenda in writing
- Include the adjusted amount
- Do so by the student’s first Thursday enrolled in the microschool
- If no written notice is received by this deadline, Prenda will invoice the full quarterly guide fee by default.
Withdrawal Policy
Who this policy applies to: Any student who withdraws entirely from Prenda during the school year (not transferring to another Prenda microschool).
Withdrawal Process
- The family or guide must notify Prenda of any student withdrawal in writing, either by emailing support@prenda.com or by completing the Student Information Updates Form.
- Prenda must be notified within 5 business days of the student’s last day in the microschool in order to qualify for a refund or invoice adjustment.
- Once processed, Prenda will email confirmation to both the student’s family and guide.
Invoice Handling
- Once the withdrawal is processed, Prenda will do one of the following as it relates to the student’s invoice:
- If a balance is due, a final invoice will be emailed within 5 business days.
- If a refund is owed on the Prenda fee, a refund will be initiated within 5 business days. If applicable, a refund of the guide fee will be initiated once Prenda has received the amount to be refunded from the guide.
- If the account is settled, no further action will be taken.
Payment Expectations
- Outstanding invoices must be paid within 5 business days of receipt.
- If the student loses access to state scholarship funds, then the entirety of the unpaid balance must be paid out of pocket.
Depending on the withdrawal date, the Prenda and guide fees will be calculated as follows:
Prenda Fee
Quarter 1 (Jul 1 - Sep 30)
Outstanding Balance:
Student Withdraws Within Two Weeks, Invoice Not Paid
- Prorated rate. If a student withdraws within two weeks of their start date and has not paid their full quarterly invoice, a new invoice will be issued with a prorated Prenda fee based on the number of weeks enrolled. The weekly Prenda fee is $42. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
Student Withdraws After Two Weeks, Invoice Not Paid
- No proration. If a student withdraws more than two weeks after their start date and has not paid their full quarterly invoice, the full quarterly Prenda fee of $549.75 will be owed.
Refund:
Student Withdraws Within Two Weeks, Invoice Paid
- Partial refund. If a student withdraws within two weeks of their start date and has paid their full quarterly invoice, a full quarterly refund of the Prenda fee will be issued minus what is owed based on the number of weeks enrolled. The weekly Prenda fee is $42.
Student Withdraws After Two Weeks, Invoice Paid
- No refund. If a student withdraws more than two weeks after their start date and has paid their full quarterly invoice, no refund will be issued for the Prenda fee.
Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
Outstanding Balance:
Student Withdraws Within 1st Half of Quarter, Invoice Not Paid
- 50% proration. If a student withdraws on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, a 50% quarterly Prenda fee of $274.88 will be owed.
Student Withdraws Within 2nd Half of Quarter, Invoice Not Paid
- No proration. If a student withdraws after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, the full quarterly Prenda fee of $549.75 will be owed.
Refund:
Student Withdraws Within 1st Half of Quarter, Invoice Paid
- 50% refund. If a student withdraws on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, a full quarterly refund will be issued minus $274.88.
Student Withdraws Within 2nd Half of Quarter, Invoice Paid
- No refund. If a student withdraws after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, no refund will be issued for the Prenda fee.
Quarter 4 (Apr 1 - Jun 30)
Outstanding Balance:
Student Withdraws at Any Point in Quarter, Invoice Not Paid
- No proration. If a student withdraws at any point after the start date of the quarter and has not paid their full quarterly invoice, the full quarterly Prenda fee of $549.75 will be owed.
Refund:
Student Withdraws at Any Point, Invoice Paid
- No refund. If a student withdraws at any point after the start date of the quarter and has paid their full quarterly invoice, no refund will be issued for the Prenda fee.
Guide Fee
Quarter 1 (Jul 1 - Sep 30)
Outstanding Balance:
Student Withdraws Within Two Weeks, Invoice Not Paid
- If a student withdraws within two weeks of their start date and has not paid their full quarterly invoice, a new invoice will be issued with a prorated guide fee based on the number of weeks enrolled. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
Student Withdraws After Two Weeks, Invoice Not Paid
- If a student withdraws more than two weeks after their start date and has not paid their full quarterly invoice, a prorated guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If no notice of fee adjustment is received within 5 business days, Prenda will invoice the full quarterly guide fee.
Refund:
Student Withdraws Within Two Weeks, Invoice Paid
- If a student withdraws within two weeks of their start date and has paid their full quarterly invoice, a full quarterly refund of the guide fee will be issued minus what is owed based on the number of weeks enrolled. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
- If a family qualifies for a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
Student Withdraws After Two Weeks, Invoice Paid
- If a student withdraws more than two weeks after their start date and has paid their full quarterly invoice, a refund of the guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If the guide chooses to issue a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
Quarter 2 (Oct 1 - Dec 31), Quarter 3 (Jan 1 - Mar 31), and Quarter 4 (Apr 1 - Jun 30)
Outstanding Balance:
Student Withdraws After Start of Quarter, Invoice Not Paid
- If a student withdraws after the start of the quarter and has not paid their full quarterly invoice, a prorated guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If no notice of fee adjustment is received within 5 business days, Prenda will invoice the full quarterly guide fee.
Refund:
Student Withdraws After Start of Quarter, Invoice Paid
- If a student withdraws after the start of the quarter and has paid their full quarterly invoice, a refund of the guide fee will only be issued at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount no more than 5 business days after receiving confirmation that the withdrawal has been processed.
- If the guide chooses to issue a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
Transfer Policy
Who this policy applies to: Any student who is transferring from one guide’s Prenda microschool to another guide’s Prenda microschool.
Transfer Timing Recommendations
- Prenda strongly recommends that students transfer at the end of a quarter to prevent multiple quarterly invoices being issued for a student.
- Quarterly End Dates:
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- Q1: Sep 30
- Q2: Dec 31
- Q3: Mar 31
Transfer Process and Invoice Handling
- The family, 1st guide, or 2nd guide must notify Prenda of any student transfer request in writing, either by emailing support@prenda.com or by completing the Student Information Updates Form.
- Prenda must be notified within 5 business days of the student’s last day in the microschool with the 1st guide in order to qualify for a refund or invoice adjustment.
- Once a transfer request is received, Prenda will do the following:
- If there is no outstanding invoice balance with the 1st guide, Prenda will process the transfer request and email confirmation to the student’s family and both guides.
- If there is an outstanding invoice balance with the 1st guide, Prenda will not process the transfer request until the outstanding amount has been paid in full. Where applicable, Prenda will send an adjusted invoice within 5 business days of receiving the transfer request.
- Once the outstanding balance has been paid in full, Prenda will process the transfer request and email confirmation of the completed transfer to the student’s family and both guides.
- After the transfer has been finalized, Prenda will issue any applicable new invoice to the student’s family for the 2nd guide’s portion of the quarter.
Payment Expectations
- Outstanding invoices with the 1st guide must be paid within 5 business days of receipt.
- If the student loses access to state scholarship funds, then the entirety of the unpaid balance must be paid out of pocket.
Depending on the transfer date, the Prenda and guide fees will be calculated as follows:
Prenda Fee
Quarter 1 (Jul 1 - Sep 30), Quarter 2 (Oct 1 - Dec 31), Quarter 3 (Jan 1 - Mar 31), and Quarter 4 (Apr 1 - Jun 30)
- If a student transfers to a 2nd guide, the quarterly Prenda fee amount of $549.75 will be split proportionally across invoices to reflect the amount of time the student was enrolled in each microschool.
- The Prenda fee shall not exceed a total of $549.75 for the student across all invoices for the quarter.
Guide Fee
Quarter 1 (Jul 1 - Sep 30)
Outstanding Balance:
Student Requests Transfer Within Two Weeks, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool within two weeks of their start date and has not paid their 1st guide’s full quarterly invoice, a new invoice will be issued with a prorated quarterly guide fee based on the number of weeks enrolled with the 1st guide. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Requests Transfer After Two Weeks, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool more than two weeks after their start date and has not paid their 1st guide’s full quarterly invoice, 100% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Refund:
Student Transfers Within Two Weeks, Invoice Paid
- If a student transfers to a different Prenda microschool within two weeks of their start date and has paid their 1st guide’s full quarterly invoice, a full refund of the 1st guide’s quarterly guide fee will be issued minus what is owed based on the number of weeks enrolled. The weekly guide fee is the guide’s quarterly guide fee divided by 13. A student who is enrolled for any part of a school week will be invoiced for the entirety of that week.
- If a family qualifies for a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Transfers After Two Weeks, Invoice Paid
- If a student transfers to a different Prenda microschool more than two weeks after their start date and has paid their full quarterly invoice, no refund will be issued for the 1st guide’s quarterly guide fee except at the 1st guide’s discretion.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- Each guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee, and no refund will be issued to the family for the time the student was enrolled with the 1st guide.
Quarter 2 (Oct 1 - Dec 31) and Quarter 3 (Jan 1 - Mar 31)
Outstanding Balance:
Student Requests Transfer Within 1st Half of Quarter, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, 50% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Requests Transfer Within 2nd Half of Quarter, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has not paid their full quarterly invoice, 100% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be reduced to 50% of the quarterly guide fee. It will be prorated further only at the guide’s discretion.
- The 2nd guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 50% of the 2nd guide’s quarterly guide fee.
Refund:
Student Transfers Within 1st Half of Quarter, Invoice Paid
- If a student transfers to a different Prenda microschool on or before the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, 50% of the 1st guide’s quarterly guide fee will be refunded.
- If a family qualifies for a guide fee refund and the guide has already received payment on that student for the full quarter, the guide is responsible for paying Prenda back the portion of the student’s guide fee to be refunded. Once received, Prenda will issue the refund to the family via their original method of payment.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Student Transfers Within 2nd Half of Quarter, Invoice Paid
- If a student transfers to a different Prenda microschool after the halfway point in the quarter (Nov 15 for Q2 and Feb 15 for Q3) and has paid their full quarterly invoice, no refund will be issued for the 1st guide’s quarterly guide fee except at the 1st guide’s discretion.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- Each guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 50% of the 2nd guide’s quarterly guide fee, and no refund will be issued to the family for the time the student was enrolled with the 1st guide.
Quarter 4 (Apr 1 - Jun 30)
Student Requests Transfer After Start of Quarter, Invoice Not Paid
- If a student requests to transfer to a different Prenda microschool after the start of the quarter and has not paid their 1st guide’s full quarterly invoice, 100% of the 1st guide’s quarterly guide fee will be owed to the 1st guide.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- The guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee.
Refund:
Student Transfers After Start of Quarter, Invoice Paid
- If a student transfers to a different Prenda microschool after the start of the quarter and has paid their 1st guide’s full quarterly invoice, no refund will be issued for the 1st guide’s quarterly guide fee except at the 1st guide’s discretion.
- After the transfer has been processed, the quarterly guide fee for the 2nd guide will be prorated only at the guide’s discretion.
- Each guide must notify Prenda in writing of any fee adjustment and its amount.
- If no notice of fee adjustment is received by the student’s first Thursday enrolled in the 2nd microschool, Prenda will invoice 100% of the 2nd guide’s quarterly guide fee, and no refund will be issued to the family for the time the student was enrolled with the 1st guide.
Non-Payment Policy
Who this policy applies to: Any student whose quarterly invoice has not been paid in full within 5 business days of the end of the corresponding quarter or within 5 business days of receiving an adjusted or final invoice after a withdrawal or transfer.
Please note: Payments to guides come directly from payments made by the families of students enrolled in that guide’s microschool. Non-payment on the part of a student’s family prevents their guide from receiving any payment for guiding that student.
Non-Payment Procedure
- Prenda will email a notice of a pending enrollment block due to non-payment to the guide and family. This email will serve as a final notice and will include payment remittance instructions.
- If the invoice remains unpaid, Prenda will do the following:
- The student’s access to the Prenda platform will be deactivated.
- An enrollment block will be placed on the student’s account.
- This means the student cannot enroll in any Prenda microschool, including in future school years, until the outstanding balance is paid in full.
- The outstanding Prenda fee balance from the student’s invoice will be deducted from the next payment issued to the guide. If a guide has been paid in full on all students in their microschool, Prenda will issue an invoice to the guide for the outstanding Prenda fee.
Prenda Financial Policy Disclaimers
- If a guide or student family believes that there was an error in the Prenda fee or guide fee calculations, they have 90 days to reach out to Prenda, or the right to dispute the fees will be waived. Any correction will be addressed promptly after resolution.
- Guides, at their discretion, may remove a student from their microschool at any time for non-payment.
- Prenda, at its discretion, may make reasonable accommodations to work with the student’s family to maintain access to the Prenda platform while other educational arrangements are made.
- Guides, at their discretion, may create their own policies regarding their guide fee and microschool operations, but they may not modify or override the Prenda Financial Policies.
- Prenda has no direct influence on and does not guarantee any student’s ability to secure state scholarship funding.
- Prenda is not responsible for any state scholarship program delays in approving student invoice submissions or disbursing funds from a student’s state scholarship account to Prenda.