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- Yup Individual Plans
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Guides: Collaborate
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Guides: Create
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Guides: Connect
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Guides: Encouraging Positive Student Behavior
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Guides: Policies
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- Student Matching, Discipline, and Removal: Discipline and Removal
- About Prenda: Community Standards
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Parents: Policies
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Parents: Schooling with Prenda
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Yup
I'm having a problem getting the payment through
Please note this article only applies to students who bought individual plans and are not receiving Yup through their school.
I'm having a problem getting the payment through
In case you encounter a problem posting a payment:
- You might have entered your credit card or personal details incorrectly. Make sure you provide the correct details and make the payment again, or try a different card/payment method.
- Your payment might have been declined due to purchase limits. Please contact your bank, as you might need to pre-authorize the transaction.
If you still need assistance, please contact us at support@prenda.co.